The customer support team is divided into two divisions: the Billing Support and the Technical Support. The people at the Billing Support seems really nice, unlike those that are in the other. Although I haven't been formally introduced to the people at Tech, I think that I'm not going to get along with them well - and unfortunately for me, that's the position I'm training for. In our training for Technical Support, we first must pass the training for the Billing Support. Our first week of training is focused mainly only on the billing system so we had to report to the billing people. Corinne is one of them so it makes working a little less awkward. While on our stay at the Billing support, Katrina will be the one handling us. She's nice and approachable and she does not intend on making our lives miserable. Yesterday, since it was Katrina's day off, we were handled by Iah. I think Iah's position is far more superior than that of Katrina because she gets to sit at the desk. Anyway, Iah is also friendly. Aside from that, she's attractive but she's a little chubby. My fellow trainee Marcos seems to have a hidden desire for her - unlucky for him, she may already be taken by the robust night-shift guy Mark. The tall guy, whose name I didn't get, talks with us a lot to give us tips. He's also friendly and approachable. We even got to listen to him while he took some calls. Brian, another night-shift guy, also gave us a welcoming introduction about our job. We were told that Brian is a little mischievous because he always tease his supervisor, Leah (whom we think is very serious about her job.) Patricia also seems nice, and so does Anifa. Sherwin also seem nice although I think he's not from billing. He just introduced himself to me while he saw me sitting by the stairs as he was having his cigarette break. I think he's cool. He looks like 8 Toleran from Cheese without the dreads and the tattoos and I think he's also in a band. So far, he's the only guy there that sports the real 'rocker' look. Not like those trying-hard-to-be-trashy look, like me. But still, it falls under the same category because most of the other guys there are dressed-to-bar-hop. It's a good thing that we don't have any dress codes. I don't have to wear polos that are tacked-in which emphasizes my humongous beer belly. I get to wear my favorite dirty jeans and over-sized white shirts with holes along the collar.

I was surprised to hear that some people at the web dev are listening to Jars of Clay! Many people do listen to Jars of Clay and not just freaks like me as I've thought. I remember a scene in 'A Walk to Remember' where the black guy teased Shane West's character because he was listening to crap music - which was 'Flood' by Jars of Clay, and I thought - hey, just because they're singing praise the Lord doesn't mean it is crap. Even Mark (Tropang T) listens to gospel music! But of course, he listens to the inaudible ones like Chevell, Pax217, POD, and others I haven't even heard of.

DEMMET! I failed our second test today! Who was it that told me that customer support is easy? I'll have them take our exams and laugh at them as their brains run down their ears. I'm so depressed! How am I supposed to get a salary greater than P12K if I keep on failing our exams!